Customers today have a wealth of choices. No longer are they satisfied with the products and services that companies provide, they want these products and services to be delivered in their terms. With the digital economy, no company can ignore the digital channels when providing their products and services. Customer 2.0 demands that companies interact with them via their preferred channels rather than what is readily offered.

The UNFYD^® Digital Engagement solution is designed help companies large and small to manage the customer experience across the various digital channels. These channels include email, webchat, web-collaboration, social media (e.g facebook, twitter, instagram, youtube, etc.) and messaging platforms (e.g. WhatsApp, Line, WeChat, Telegram, Viber, etc.). It enables companies to seamlessly manage their digital footprint using a single unified platform across sales & service.

The solution also comes with the UNFYD^® BOT (a flow based bot) and the UNFYD^® CAI (a conversational AI, ML & NLP based bot) that can manage customer interactions across the digital platforms.

The UNFYD^® solution provides end-to-end functionality from digital customer touch-points to analytics.